Return Policy
At Hildee's Tees, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange policy to ensure your satisfaction.
1. Eligibility for Returns
You may return or exchange unworn and unwashed items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, with tags attached.
- The item must not have been worn, washed, or altered in any way.
- Items purchased on sale or clearance are final sale and cannot be returned or exchanged.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at hildeestees@yahoo.com to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is approved, you will receive instructions on how to return your item.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
4. Refunds and Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your bank or credit card company.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. We will process your return as soon as we receive the original item.
6. Contact Us
If you have any questions about our return policy or need further assistance, please contact our customer service team at hildeestees@yahoo.com or call us at (123) 456-7890.
Last Updated: 11/01/2024
